Refund policy

Last Updated: July 2026

Cancellation Policy

Once you have booked your sneaker cleaning service, your appointment is reserved specifically for you. Bookings cannot be cancelled or refunded once confirmed.

This is because we allocate time, resources, and cleaning capacity to each booking.

If you are unable to attend your scheduled appointment, please contact us as soon as possible. Depending on availability, we may allow you to reschedule your booking to another available date.

Refund Policy

Payments made for confirmed sneaker cleaning bookings are non-refundable, except where required by applicable law.

Our cleaning service is performed with reasonable care. However, we cannot guarantee that every stain, mark, discoloration, odor, or sign of wear will be completely removed, as results depend on the sneaker's material, age, condition, and type of stain or damage.

If you believe your sneakers were damaged while in our care or that the agreed service was not properly completed, please contact us within 48 hours of receiving your sneakers so that we can review the matter and determine an appropriate solution.

Rescheduling

If you need to change your booking, please contact us as early as possible. Rescheduling is subject to availability and may be limited depending on how close the request is to your original appointment.